Returns

Since this is a customized order using your personalized sound file, we, unfortunately, do not refund orders for buyer’s remorse (for example: you did not like the waveform). We also do not perform complementary size exchanges. Please make sure to double-check the size guide before ordering to make sure your apparel fits perfectly.

If you would like to exchange the product, they are offered at your expense and discretion. This means, a new order at your expense, would need to be placed for an updated size or different Waveform.

Situations that may be eligible for a refund or return are if the item was misprinted/damaged/defective. If this happens to you, please submit a claim within 14 days after the product has been received. 

Since everything is printed on demand and customizable to your personal sound, we don’t have storage or inventory to exchange an item. Please make sure to double-check the size guide before ordering to make sure your apparel fits perfectly.

If you would like to exchange for a different size, they are offered at your expense and discretion. This means, a new order at your expense, would need to be placed for an updated size or different Waveform.

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

If the package was not returned to our third-party facility, then you would have to process a new order to replace the original.

Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.

If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it, we won’t cover the cost of reshipping or refunding the order.

There may be cases where the delivery was made, but the package was left in an unexpected location at the customer’s address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch.”

If you are unable to locate the package, you will need to place a new manual order to have it reshipped. We’re not yet able to assist with filing claims with shipping carriers but hope to do so in the future!

If something arrives damaged, send a photo of the damaged goods to info[at]memoryinwaves.com within 14 days, then we’ll gladly send a replacement at no cost to you.

If the recipient’s address was wrong, then you are held responsible. 

If the package was returned to our third-party facility, then you would be responsible for paying the reshipment. 

If the package was not returned to our third-party facility, then you would have to process a new order to replace the original.

If your package gets lost in transit, please submit a claim no later than 4 weeks after the estimated delivery date. We’ll cover the costs of reprinting and shipping a replacement order for you.

Keep in mind that if tracking information states an order was delivered but you haven’t received it, we won’t take responsibility and reship that order. In that case, any replacements would have to be at your expense.

Please verify your address before completing the order. 

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.